A2H™
Agent-to-Human Escalation Designer™
A system for designing where agents must stop and humans must decide. A2H™ ensures humans are involved where judgment matters, not where machines are just faster.
The A2H™ Principle
Humans should not be inserted to babysit speed. They should be inserted where interpretation becomes binding, where tradeoffs exist, and where accountability must be legible after the fact.
A2H™ is how you prevent “automation drift”—the slow, invisible expansion of machine decisions into areas that were never agreed to.
When You Need A2H™
A2H™ becomes essential when any of the following are true:
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You are moving from pilots to production, and autonomy is expanding.
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Your workflows contain edge cases that “feel rare” until they are expensive.
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You cannot clearly define who is responsible when the agent is wrong.
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You are relying on a “human approval step” that no one can describe precisely.
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You need faster execution without sacrificing governance.
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Your organization is experiencing escalation fatigue, alert overload, or ambiguous handoffs.
Who A2H™ Is For
A2H™ is designed for teams deploying agents inside real operations:
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CEO / COO: predictable accountability, fewer operational surprises
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CISO / Risk: clear escalation paths, audit-ready records
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General Counsel / Compliance: decision traceability without slowing execution
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Product & Engineering: a clean design spec for safe autonomy expansion
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Ops Leaders: fewer ambiguous exceptions, faster resolution with less fatigue
Why A2H™ Works
A2H™ prevents the two most common autonomy failures:
1) The Speed Trap
The agent moves faster than the organization can interpret outcomes. Humans get involved only after impact.
2) The Ambiguity Trap
No one can name the moment judgment became binding, so accountability dissolves.
A2H™ replaces both with explicit boundaries, named decision rights, and a structured escalation process.
Where A2H™ Fits
A2H™ sits between agent capability and organizational responsibility.
Before A2H™:
Agents run, exceptions appear, people intervene ad hoc, and outcomes are explainable only in hindsight.
After A2H™:
Escalation is predictable, decision-making is assigned, and accountability is visible by design.
What A2H™ Looks Like in Practice
A2H™ defines escalation not as an interruption, but as a controlled transition:
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The agent runs within declared bounds.
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A trigger condition is detected.
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The agent packages the situation into a decision-ready brief.
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A specific human role is notified with a structured prompt.
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The human makes an explicit choice among permitted options.
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The system logs the decision, rationale, and context.
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The agent resumes only under the decision’s constraints.
The goal is not more human involvement. The goal is better-timed involvement.
Common Use Cases
A2H™ applies anywhere an agent’s output can cause irreversible consequences:
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Customer-facing communications and commitments
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Refunds, credits, pricing changes, and contract terms
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HR, performance, or access decisions
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Financial approvals and vendor payments
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Healthcare or safety-adjacent guidance
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Security response and identity/access workflows
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Regulatory or public-facing disclosures
Any system where the “meaning” of a term changes the decision
Engagement Options
A2H™ Quick Design (Focused Scope)
For one workflow or one high-risk use case. You leave with a complete escalation design packet.
A2H™ System Design (Multi-Workflow)
For organizations scaling multiple agentic workflows. Produces a standardized escalation architecture across teams.
A2H™ Continuous Coverage (Subscription)
For ongoing monitoring of autonomy expansion, trigger drift, and escalation effectiveness.
Design the moment judgment becomes binding.
If you’re deploying agents into real operations, don’t leave escalation to chance. A2H™ helps you define - before something breaks, where autonomy must stop, who decides, and what happens next.
We're Ready When You're Ready. Keep It Simple.